FAQ
Our Frequently Asked Questions
What steps do you take to ensure customer satisfaction?
At Eric’s Plumbing & Drain Cleaning, we prioritize customer satisfaction through a comprehensive set of guarantees and rigorous standards. Our 100% satisfaction guarantee ensures our service meets your expectations. We constantly strive for excellence by employing professional and courteous plumbers who respect your space, such as by wearing floor savers over boots and leaving your home tidy.
Customer quotes reflect our commitment: Heidi C. emphasized how our technicians are “personable, knowledgeable, and friendly,” while Jenn B. praised our “professionalism” and “competitive pricing“.
Our service and repair guarantees, including a one-year warranty on repairs, further demonstrate our dedication. Choose Eric’s Plumbing to experience unparalleled quality and commitment to customer care.
What services do you offer?
At Eric’s Plumbing & Drain Cleaning, we offer a comprehensive range of plumbing services to meet your needs. Our expert team can efficiently handle everything from minor repairs to major overhauls. Some of our core services include addressing leaky faucets, unclogging drains with advanced techniques, installing or repairing water heaters, and assessing and repairing or replacing leaky pipes. We also provide 24/7 emergency plumbing services for prompt assistance.
These services are backed by our commitment to quality workmanship, ensuring that every task is completed to the highest standard. Contact us today to take control of your plumbing needs with confidence!
What payment methods do you accept?
We accept cash, checks, credit cards and financing through our third-party lender. We do not accept Venmo or PayPal: Services.
What measures do you take to ensure punctuality?
At Eric’s Plumbing & Drain Cleaning, punctuality is a cornerstone of our reliable service. We prioritize timely and dependable service by ensuring our skilled plumbers arrive promptly and complete tasks efficiently. We also strive to give you an arrival window and also let you know an exact arrival time when the plumber is on the way. As one satisfied customer, Lisa T., noted, “The team arrived exactly on time and promptly fixed my plumbing issue.” This dedication to punctuality underscores our commitment to customer satisfaction and professional service.
To experience our prompt and professional plumbing service firsthand, contact us today for all your plumbing needs.
What makes your services worth the prices?
Eric’s Plumbing & Drain Cleaning offers exceptional value for money with a combination of expertise, reliability, and competitive pricing. Customers highly appreciate the quality of service provided, as Evie H. noted, “Eric does excellent work at a reasonable price, and he stands behind all his work“. The business prides itself on clear communication, delivering reliable results, and ensuring every customer’s satisfaction.
Eric’s Plumbing operates with a transparent pricing model without hourly rates, backed by a 100% satisfaction guarantee. Moreover, the team is known for professionalism and prompt service, consistently earning the trust and loyalty of their clients. Experience the top-tier service for yourself and let Eric’s Plumbing & Drain Cleaning exceed your expectations.
What makes your company a trusted provider in the industry?
Eric’s Plumbing & Drain Cleaning has earned its reputation as a trusted provider in the plumbing industry through a steadfast commitment to excellence and customer satisfaction. Operating as a family-owned business, we bring a wealth of knowledge and expertise honed over many years, ensuring that every plumbing problem is addressed with precision and efficiency. What truly sets us apart is our dedication to reliable and quality service, bolstered by after-hours emergency assistance, which means we’re always there when you need us most.
Our former clients often commend our distinction in service. As Mary S. shared, “They were prompt, professional, and solved my leak swiftly.” With set pricing, no hourly rates, and a service guarantee, you can engage us with confidence, knowing you’re in expert hands.
Discover unparalleled plumbing solutions with Eric’s Plumbing & Drain Cleaning. Reach out today to experience our top-notch services!
What licenses and certifications does your company hold?
Eric’s Plumbing & Drain Cleaning holds several important licenses and certifications that showcase our commitment to quality and professionalism. Our team members are required to have a current Utah plumbing license, specifically the Journeyman Plumber license, which is essential for performing advanced plumbing work and maintaining high service standards.
Experience unparalleled plumbing service by contacting us today to address your specific requirements with precision and expertise!
What kind of warranty or guarantee do you provide on your services?
Eric’s Plumbing & Drain Cleaning offers a comprehensive warranty program that emphasizes customer satisfaction. They provide a 100% satisfaction guarantee on their services and stand behind their repairs; if a repair fails within the first year, it is repaired at no charge.
Moreover, their Hydro-Jet, Mainline, and Drain Cleaning services come with a 30-day guarantee to keep your drains clear. Additionally, any fixtures or equipment provided and installed by their team are guaranteed to perform as stated, with a one-year guarantee for repair or replacement at no charge if any issues arise.
What kind of training do your employees receive?
At Eric’s Plumbing & Drain Cleaning, our employees receive extensive hands-on training designed to harness their technical skills and enhance their problem-solving abilities. This practical training approach ensures that they are well-equipped to diagnose and repair a wide range of plumbing issues efficiently. We also require all employees in the field to have an active Utah State plumbing license. Our company places a significant emphasis on continuous learning, allowing our technicians to stay abreast of the latest industry developments. Moreover, the training is complemented by opportunities for career advancement, contributing to their professional growth and stability.
To illustrate the efficacy of our training, Heidi C., a satisfied customer, noted the professionalism and expertise of our team members, describing them as “personable, knowledgeable, and friendly,” which reinforces our commitment to excellence. For a service that appreciates and invests in its workforce, choose Eric’s Plumbing & Drain Cleaning. Contact us today to experience our expertise firsthand!
What is your service guarantee?
At Eric’s Plumbing & Drain Cleaning, we offer a 100% satisfaction guarantee. Our service includes Plumber Quality, Service & Repair, and specific guarantees for Hydro-Jet and Mainline cleaning services. If you’re not pleased with our service, we’ll make it right, or you’ll get your money back. We also stand by our work by offering repairs at no charge if a repair fails within the first year. Additionally, Brandon from Utah County praised our prompt and excellent service, even during an emergency. Contact us today to experience our unbeatable service guarantee.
What is your process for resolving disputes or service issues?
At Eric’s Plumbing & Drain Cleaning, we prioritize customer satisfaction above all. If you’re ever dissatisfied with our service, we pledge to correct any issues promptly. Our 100% satisfaction guarantee means we will revisit a concern until resolved, or you won’t pay until it is rectified. If we cannot make it right, we offer a refund. Our services also include a one-year repair guarantee, ensuring customers that any repairs failing within this period are addressed at no extra cost. Our commitment to quality service creates trust and cultivates lasting relationships with our customers.
What is your process for handling large or complex projects?
At Eric’s Plumbing & Drain Cleaning, we approach large and complex projects with a meticulous and structured process. Our team employs advanced equipment and techniques to handle both minor repairs and extensive overhauls efficiently. This includes the innovative Bluelight UV curing system for sewer lines, which allows precise inspection before final curing, drastically reducing unexpected issues.
Our process begins with a comprehensive assessment to identify all necessary actions. Next, we implement solutions tailored to specific project needs, ensuring minimal disruption and maximum efficiency. Our commitment to this detailed approach has earned praise from customers like John D., who noted our reliability and skill in resolving tough plumbing challenges.
To experience our expert service on your project, contact us today for a consultation and discover the Eric’s Plumbing advantage!
What is your policy on subcontractors?
Eric’s Plumbing provides all plumbing services directly through their company. They have a highly-skilled team of plumbers working to solve your plumbing issues.
What is your policy on rescheduling or cancelling appointments?
If you need to reschedule or cancel your appointment, I recommend contacting them directly at (801) 852-5651 during their business hours from 8am to 8pm. They are known for being customer-focused and are likely to assist you promptly with any inquiries. Feel free to reach out for any further questions or scheduling needs.
What happens if a technician is running late?
If a technician from Eric’s Plumbing & Drain Cleaning is running late, the company is proactive in maintaining communication to keep you informed. Timeliness and punctuality are pivotal tenets of their service, exemplified by numerous customer reviews praising their prompt communication and reliability. For instance, Jack M. highlighted how the team communicated their arrival time, ensuring no surprises. This emphasizes the company’s commitment to respecting your schedule and minimizing inconvenience.
Eric’s Plumbing consistently strives to be timely, with technicians known to arrive within expected time frames or even earlier. If unforeseen delays occur, you can expect courteous updates to keep you in the loop. With this approach, the company ensures your experience remains seamless and satisfactory. Feel free to contact their customer service for real-time updates on your appointment status.
What if I am not satisfied with the service provided?
If you are not satisfied with the service provided by Eric’s Plumbing & Drain Cleaning, you can take comfort in knowing they stand by their 100% satisfaction guarantee. They promise to make things right, and if they can’t, they offer a full refund. Moreover, if a repair fails within the first year, they will repair it at no charge.
This commitment to quality and customer satisfaction has earned them numerous positive reviews, such as Jenn’s, who praised their professionalism, competitive pricing, and unbeatable service quality. So, if you’re looking for a reliable plumbing service, we suggest trying Eric’s, and if needed, their guarantee ensures you’ll be fully satisfied.
What documentation is required to apply for financing?
The documentation required to apply for financing with Eric’s Plumbing & Drain Cleaning is similar to most other applications. It may include identification, proof of income, credit history, and other financial details. For precise requirements, it would be best to contact them directly through their customer service to receive specific guidance based on their current financing offerings.
What benefits do I get from your loyalty program?
Eric’s Plumbing & Drain Cleaning offers a fantastic loyalty program designed to reward our loyal customers. With our program, you benefit from preferred scheduling, special discounts on select services, and exclusive access to promotions, among other things. This also means you gain peace of mind knowing that reliable plumbing support is always just a call away.
Our loyal customers, like Tammy M., who have been with us for over a decade, appreciate the “excellent work” and honest service that is “hard to find these days”. With high ratings for brand loyalty by 157 reviewers in the past year, it’s clear that joining our family of satisfied customers brings unparalleled advantages.
Don’t miss out on these exclusive benefits! Contact us today and become part of the Eric’s Plumbing family.
What areas do you serve?
Eric’s Plumbing & Drain Cleaning proudly serves a wide area, including Provo, Utah, and the surrounding regions. Specifically, we cover over 30 cities in Utah, focusing on Utah County and South Salt Lake County. Our service areas include Benjamin, Genola, Mapleton, American Fork, Rocky Ridge, Lindon, Herriman, Eagle Mountain, Spanish Fork, West Mountain, Vineyard, Palmyra, Highland, Cedar Hills, Santaquin, Lehi, South Jordan, and Elberta. The sewer liner and restoration department will service cities as far north as Ogden.
Our extensive service area ensures that you receive professional and reliable plumbing solutions wherever you are within these regions. For more detailed information and to schedule a service, call us at (801) 852-5651. We’re here to meet your needs efficiently and promptly!
What are the terms and interest rates for your financing plans?
Terms and interest rates for financing plans are dependent on the plan you choose. For precise information regarding financing, I recommend contacting the company directly. In the meantime, Richard G. mentioned that he was “kept fully informed” and appreciated the value provided, which may hint at customer-centric approaches in their services.
What accomodations do you provide for seniors or individuals with mobility restrictions during service visits?
Eric’s Plumbing & Drain Cleaning is committed to ensuring comfortable service visits for seniors or individuals with mobility restrictions. Our professional team arrives promptly, equipped with protective measures such as shoe covers, to maintain a clean and respectful environment throughout the service visit.
Customer reviews attest to our considerate and accommodating approach. For instance, Danielle F. shared how we effectively resolved issues for her 96-year-old grandmother, demonstrating our ability to provide peace of mind to families.
We encourage those requiring additional accommodations to inform us when scheduling the appointment. This allows us to tailor our approach and ensure a seamless and stress-free service experience. Contact us today to discuss your needs and how we can assist.
How quickly do you respond to customer inquiries or complaints?
Eric’s Plumbing & Drain Cleaning is renowned for its rapid response to customer inquiries and complaints. Our team consistently demonstrates extreme responsiveness by reaching out to customers promptly, often within the same day. For example, Steve C. reported that after calling with a broken water heater, Eric’s Plumbing had someone at his house before 10 AM the next day. Similarly, Helene F. highlighted that Eric’s was quick to resolve her plumbing issue, preventing further inconvenience.
Our commitment to swift service doesn’t just stop at inquiries; it extends to emergency situations as well. Larry S. recounted how a plumber arrived within an hour of his call, effectively mitigating a flood situation. This level of dedication ensures that Eric’s Plumbing not only meets but often exceeds customer expectations in responsiveness. Don’t hesitate to reach out for a plumbing service you can rely on!
How much do your services cost?
At Eric’s Plumbing & Drain Cleaning, we offer set pricing, ensuring you won’t face unexpected hourly charges. For specific service rates, we invite you to reach out to make an appointment, where a licensed plumber will provide exact rates tailored to your needs. One satisfied customer noted, “Eric was honest, upfront, and well priced. He did excellent work”[12†source]. We guarantee an unbeatable combination of reliability and affordability. Contact us at (801) 852-5651 to discuss your plumbing requirements and get a customized quote.
How long does it take to get approved for financing?
Approval for financing through the third-party company used by Eric’s Plumbing & Drain Cleaning can usually be received within just a few minutes! For more detailed inquiries about financing, I recommend contacting their customer service directly at (801) 852-5651[0].
How does your loyalty program work?
Eric’s Plumbing & Drain Cleaning offers an exceptional VIP Membership program designed to provide exclusive benefits to loyal customers. By joining the program, members gain access to priority service, exclusive discounts on various services, and more personalized attention to their plumbing needs[1].
A satisfied customer, Blake C., shared that Eric’s Plumbing is “quick to respond to all of our plumbing needs, both in an emergency as well as complex remodeling,” highlighting the premium service customers can expect.
For more information on how to join our VIP Membership, please contact us at (801) 852-5651. Become a member today to enjoy superior plumbing services tailored just for you!
How does your company engage with the local community?
Eric’s Plumbing & Drain Cleaning actively engages with the local community by upholding a family tradition of providing positive, professional, and personal service across various towns in Utah. Being a family-owned business, Eric’s Plumbing envisions itself as a crucial part of the community fabric, working tirelessly to deliver top-quality service and products tailored to the unique needs of each area it serves.
Their involvement is centered around addressing residents’ plumbing needs efficiently and ensuring customer satisfaction, thereby supporting the community’s well-being. Moreover, the local focus is reinforced by prompt, reliable service, and guaranteed satisfaction, ensuring the community can always count on them.
Ready to experience their top-tier service? Contact Eric’s Plumbing & Drain Cleaning today to see how they can support your plumbing needs while strengthening local community ties.
How do your services compare to competitors in terms of value?
Eric’s Plumbing & Drain Cleaning stands out in its field due to its competitive pricing and exceptional service quality. According to happy customers like Jenn, the “service is 2nd to none” and they offer “honest work at a great price“. Moreover, Robyn P. highlights that Eric’s Plumbing prices “consistently beat out the competition” while maintaining high quality standards.
Additionally, their commitment to customer satisfaction is evident in the impressive statistics: 215 reviewers rated the overall experience highly in the past year. The company also excels in professionalism and quality of work, as highlighted by numerous positive reviews. Consider joining satisfied customers who trust Eric’s Plumbing for cost-effective and reliable solutions[1][0].
How do you stay up-to-date with industry standards and technology?
Eric’s Plumbing & Drain Cleaning stays abreast of industry standards and technology by adopting cutting-edge methods and equipment. One standout example is their use of the Bluelight UV curing system for sewer liners, which allows inspections before curing begins, reducing unexpected problems. They also employ advanced tools like hydro-jetters to ensure thorough pipe cleaning, maintaining smooth flow and preventing future clogs. With these innovations, Eric’s Plumbing ensures high-quality, reliable service for their customers. For a highly skilled team dedicated to excellence, contact Eric’s Plumbing & Drain Cleaning today!
How do you manage emergency service requests?
At Eric’s Plumbing & Drain Cleaning, we manage emergency service requests with utmost efficiency. The fastest way to get a plumber to you is to call the office at (801) 852-5651. This allows us to provide prompt and reliable assistance whenever unexpected issues arise, day or night. Our team is highly experienced, ensuring swift and effective resolutions to a wide range of plumbing problems.
Our commitment to customer satisfaction is evident in our quick response times and high-quality workmanship. Clients like John D. commend our professionalism and ability to resolve issues without delay. Don’t let plumbing emergencies put your routine on hold—contact us anytime for immediate support!
How do you handle scheduling and appointments?
Eric’s Plumbing & Drain Cleaning handles scheduling and appointments with a focus on convenience and reliability for their customers. Many customers highlight the ease of getting appointments. For instance, SA Larsen noted, “Easy to get an appointment. Alex was on time and very good with communication“. Similarly, Tyler H. shared that the team was “timely in getting us scheduled,” showing their commitment to punctuality.
The company strives to accommodate their clients’ schedules efficiently. Michelle S. praised them for “working around my schedule,” emphasizing their flexibility. Additionally, Krista mentioned how they always try to “get us scheduled quickly” when needed.
To schedule your appointment most efficiently, simply call (801) 852-5651, where expert schedulers are ready to assist you. You can also reach out by email (hello@ericsplumbinganddrain.com) or schedule on the website.
How do you handle emergency customer service requests?
Eric’s Plumbing & Drain Cleaning excels in handling emergency requests with efficiency and urgency. Our commitment to a reliable and rapid response ensures that no matter when a plumbing emergency strikes, our skilled team is ready to provide prompt assistance, keeping disruption to a minimum. As Orlando demonstrated in a recent case, he left a personal commitment on a Sunday to assist a client in need, showcasing our dedication to customer satisfaction. For immediate help, simply contact us and experience our swift, expert service.
How do you handle customer complaints?
At Eric’s Plumbing & Drain Cleaning, customer satisfaction is paramount. They stand by their work with a 100% satisfaction guarantee. If a customer finds the service unsatisfactory, Eric’s Plumbing will work with them until expectations are met. This approach aligns with their reputation for professionalism and diligence, as echoed by numerous satisfied customers, including Jenn C., who emphasized the company’s reliability and fairness.
To further enhance customer experience, Eric’s Plumbing has implemented a policy to make things right should any repair fail within the first year at no extra charge. With this commitment, Eric’s Plumbing not only resolves immediate issues but builds long-term trust and loyalty.
If you’re experiencing a plumbing issue or have feedback, don’t hesitate to reach out—the team is ready to address your needs with transparency and efficiency.
How do you ensure the safety and cleanliness of the worksite?
At Eric’s Plumbing & Drain Cleaning, ensuring the safety and cleanliness of our worksites is a paramount priority. Our plumbers are committed professionals who arrive in clean, crisp uniforms and always wear floor savers over their boots inside your home or business to guarantee cleanliness. Moreover, we promise to leave every site as clean as we found it, giving you peace of mind knowing we’ll treat your property with the utmost respect.
Customer testimonials, like the one from Jenn, echo our commitment: “They put shoe covers on their shoes and treat the customer and the residence with the utmost respect“. We believe in creating a safe and composed environment, ensuring you are comfortable at every step of our service. For any inquiries or to schedule an appointment, contact us today.
How do you ensure the quality of your work?
At Eric’s Plumbing & Drain Cleaning, we ensure the highest quality of work through several robust quality assurance measures. Our plumbers are not only professionals in their field but also undergo rigorous training to meet our strict standards of service. We stand behind our work with a 100% satisfaction guarantee—if you’re not fully pleased, we’ll make it right or refund your money.
Additionally, our equipment and fixtures come with a guarantee. If any fixture or equipment provided by and installed by us fails within the first year, we’ll repair or replace it at no charge. Happy clients like Heidi C. express confidence in our prompt and knowledgeable service, stating, “We have never been let down by their service“.
Choose Eric’s Plumbing & Drain Cleaning for reliable service and expert workmanship. Contact us to experience our exceptional service today!
How do you ensure that your technicians adhere to professional standards?
At Eric’s Plumbing & Drain Cleaning, our technicians are committed to upholding the highest professional standards. We ensure that our plumbers are well-trained, professional, and represent our brand with distinction. Each technician arrives in uniform, is well-groomed, and adheres to strict behavior protocols, such as no cursing or smoking on the job. Furthermore, they respect your home by wearing floor savers to protect your floors and ensure your space is left clean and orderly.
Jenn S., a satisfied customer, praised our team’s professionalism, noting their confidence-inspiring presence, clean uniforms, respectful demeanor, and readiness to assist without unnecessary upselling. For impeccable service, look no further than Eric’s Plumbing & Drain Cleaning. Contact us today for a reliable and professional plumbing experience!
How do you ensure that customers get the best value for their money?
Eric’s Plumbing & Drain Cleaning ensures customers receive outstanding value by offering transparent, straightforward pricing with no hidden fees. This clarity builds trust and guarantees you are getting a fair deal. Moreover, they back all services with a 100% Satisfaction Guarantee, promising to make things right or refund your money if you are not completely delighted.
Customer testimonials further highlight their dedication to quality and value. For instance, Gregory praised Eric’s Plumbing for saving him thousands by addressing only the necessary repairs honestly and efficiently. Heidi C. appreciated their transparent pricing and commitment to excellent service, emphasizing the trustworthy nature of the team.
For a service provider that consistently prioritizes your satisfaction and offers competitive pricing, Eric’s Plumbing & Drain Cleaning stands out. Contact them today to experience top-tier service without compromise.
Our Info:
- +1 (801) 852-5651
- Hours of Operation: 8am -8pm